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Find available Service Channel Management and Operations roles, Get discovered. Roles include Creative, Technical Specialist, and Genius. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Come to us in your pursuit of success. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. 25 Apple technical specialist Jobs | Glassdoor A career as an Apple Technical Specialist can be both rewarding and challenging. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. Ive learned so much by exploring different things with my customers. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. You maintain composure and customer focus while troubleshooting and solving issues. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. Truth is, I feel great, too. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. This provides the opportunity to progress as you grow and develop within a role. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. Apples most important resource, our soul, is our people. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. Apple specialists must have a deep knowledge of all things Apple. We draw on the differences in who we are, what weve experienced, and how we think. Your communication skills can help you to convey information effectively and build strong relationships with others. What Does A Technical Specialist Do - Zippia
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technical specialist apple job description