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I've never owned a S5 and definitely sent a S9. We are here to help! I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. *Store drop-off and UPS options aren't available in all situations. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. I think I'll take under advisement contacting the BBB and FCC. Check out the latest deals from Verizon on smartphones, accessories and more. Verizon trade in issues? : r/verizon - Reddit Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. * Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. Correct answers are available for this post. Verizon is always here to help! If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. We have sent a private note to gather more information and work on the solution. Read about our Citizen Verizon social responsibility policies. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. Excludes Verizon Prepaid plans. I paid for my own shipping envelopes. Issue your credit or Verizon Gift Card within 1-2 billing cycles.
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verizon trade in problems